e Digital Service Point- FAQ's

Frequently asked questions (FAQ's)

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Interested to become a member of the eDSP Network. It's easy and helpful to Digital India Program

What is eDSP ?
e Digital Service Point (eDSP) is one of the mission mode projects is helpful to the Digital India Programme. e digital service point are the access points for delivery of essential public utility services, social welfare schemes, healthcare, financial, education and agriculture services, apart from host of B2B, B2C services to citizens in rural and remote areas of the country
Who is a Retailer?
Retailer who delivers various government and non-government services to the end consumers from the eDSP outlet.
Who is a Distribitor?
An agent who supplies services to Retailers.
Who is a Master Distribitor?
An agent who supplies services to Distributor.
Who is a State Head?
An agent who supplies services to Master Distributor.
What is a e Digital Service Point?
e Digital Service Point would be the place from where the Retailer would operate his activities and serve the users.
What are the minimum requirements to become a Retailer?
1) The Retailer should be a village youth above 18 years of age.
2) Should have a valid Aadhaar and PAN number.
3) The Retailer must have passed the 10th level examination from a recognized board as minimum level of educational qualification.
4) The Retailer should be fluent in reading and writing the local dialect and should also have basic level knowledge of English language.
5) Prior knowledge must be in basic computer skills
6) The Retailer should be motivated enough to be a prime driver of social change and disperse his/her duties with utmost dedication and honesty.
In addition, the Retailer has to agree to the below terms & conditions
A) I agree agree to the terms and conditions of (eDSP) Roshiya India Private Limited for becoming a Retailer, & also certify that the information provided in my application is true to the best of my knowledge and agree that any discrepancy may lead to rejection of my application or termination of my account.
What all are the system requirements for registering on eDSP?
At least 120 GB Hard Disc Drive, At least 512 MB RAM, CD/DVD Drive, UPS PC with Licensed Windows 7 or above operating system, With 3 hours battery backup/Portable Genset, Laser Printer or Colour Printer, Web cam/Digital camera, Scanner and Internet connection with at least 128 kbps speed for browsing & data uploading over internet.
Which documents do I need to provide to become a Retailer?
(inside and outside) photos of eDSP center need to send by email
Which documents do I need to upload after I become Retailer?
(A) Applicant photo (B) Copy of highest educational Certificate (C) Proof of Identity (D) Proof of Address (E) Cancelled copy of cheque (F) Pan Card Copy
What would be my responsibilities as Retailer?
(A) Public place with safety and convenience
(B) To deliver the services smoothly to the users as available on Portal of e Digital Service Point, availability of Kiosk from 09:00 AM to 06:00 PM.
Do I need any training to become Retailer?
No. You don’t need any specific training to become a Retailer. Meeting the minimum criteria as mentioned above is enough to become a Retailer.
How to register on eDSP?

You can Register as Retailer/Distributor/Master Distributor using link below

http://point.digitalseva.net/membersignup.aspx/

What if my application is rejected, can I apply again?
Yes, you can apply again.
When would I be able to avail eDSP services after acceptance of my application?
(A) You will be received Login Credentials within 24 working hours after successful registration
(B) You will be able to eDSP services after first login
What is Video KYC Meaning?
KYC stands for know our customer. It is the detail of customers which we use as the identity of a customer. To start AEPS service in the portal, members request to approve KYC. Earlier they had to provide you KYC details through KYC form and you have to do force approval to start their AEPS service. But this method was not so authenticated and reliable. Sometimes members provide you fake information and admin didn’t have any source to authenticate that information. This is the reason, the fraud case was increasing.
Recently we are launching a video KYC feature through which all details of members will authenticate by reliable resources. It will help you to check your customer’s authenticity with all the essential information.
What is the Advantage of Video KYC in Your B2B Business?
As an admin now you can check authenticity your new members and can verify them. Now you can store all the details of your new members either he is a master distributor, distributor, and retailer. We have updated our advanced Ezulix admin portal by adding on a new video KYC feature which facilitates you complete details of all new members with storage backup. Along with this, there are some key advantages of video KYC which are following-
  • Avoid Fake Profiles: Video KYC helps you to check the authenticity of your customers which results in nill fake profiles. This video KYC process ensures complete and authenticates details of customers via reliable sources which help you to avoid fake people.
  • No Paper Work: Video KYC is also known as digital KYC which is a paperless work. It needs your verification document and face detection for the KYC process.
  • Reduce Operation Cost: Although, video KYC is a paperless process that helps to reduce per KYC cost from ₹150 to only ₹20 which results in low operation cost.
  • Time Saving Process: Manual KYC was a time-consuming process in which you had to fill the form and wait for the approval. But in video KYC, members can approve KYC in just 5 minutes. This is a time-saving process.
  • Reduce Fraud Rate: Although video KYC facilitates you authenticities of our members which results reduce in fraud rate. Still, if any member attempts any fake activity, we can report against them and we can track them on the basis of their KYC details.
    How Video KYC Process Works?
    So here we will learn how video KYC process step by step. Whenever any new member opens your portal for login, he will get an additional box as video KYC notification. Which inform member to precede video KYC through the app before login. Member can authenticate KYC through all following legal documents.
  • Aadhaar Card
  • Pan Card
  • Voter ID
  • Passport
  • Member may approve KYC by using any one legal document. To approve KYC, member have to follow all the below steps.
  • Member get an OTP on the mobile number
  • After submitting OTP into the app, you have to scan any of document
  • Scan your document (For example Pan card) and press next
  • App need face detection (Blink eyes to complete detection)
  • If detection authenticate, you get all the details of member
  • So this is a very easy process to perform KYC through the video KYC process
    Whom to contact in case of my queries?
    In case of any queries, you may contact the support desk team on the (Monday to Saturday 10.00AM to 05.00PM) +91 942 222 1185
    or E mail the query to support@digitalseva.net